Iskander Smit on Impulse Shaped Services

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20:47
Iskander Smit on Impulse Shaped Services

Our online interactions are not linked to devices or channels anymore, a distributed approach is the common practice nowadays. This impacts not only the way we have to think about designing interactions, but we need a rethinking of the services itself. We need to create impulse shaped services. Just like this talk.

Tagged with design, impulse, interaction